Refund Policy
Updated November 3, 2026. Payment refund details and specific data retention periods remain to be confirmed; see below.
Wearlo AI is provided and operated by the Wearlo AI team.
wearlo.co
support@wearlo.co1. Scope
Wearlo AI provides digital AI generation and project organization, not physical garments. Free trials do not involve a payment refund. A reversal of generation credits and a refund of a card payment are different operations.
2. Generation issues
If a paid generation fails, credit handling follows the relevant generation flow. A restored credit balance is not a cash refund. If you believe credits or a payment were charged incorrectly, retain the task identifier, order receipt and a description of the issue for support.
3. Payment refund rules — pending
The request deadline, treatment of used and unused credits, subscription renewals, duplicate payments and processing times have not yet been approved by the operator. This draft makes no blanket promise of a money-back period or automatic cash refund. Final terms must be published before paid launch, subject to rights that cannot lawfully be excluded.
4. Requests and subscriptions
For purchases processed by Creem, retain your receipt and contact the support email shown on this page. Creem also provides buyer support at creem.io/contact. Cancelling future renewal and requesting a refund of a past payment are separate requests. Final refund rules are awaiting confirmation.